返金ポリシー

Thank you for shopping with us! Each item in our store is made to order especially for you once you place your order. Because we do not keep a warehouse of pre-made inventory, we are unable to accept returns or exchanges for buyer’s remorse or incorrect size selection.
Please review the size options and product details on each product page carefully before finalizing your order.
Damaged, Defective, or Wrong Items
Your satisfaction is our absolute priority. If your order arrives damaged, has a manufacturing defect, or features a clear printing or production error, we will gladly issue a 100% free replacement or refund.
How to claim a replacement:
  1. Email our support team at Marlis@Marlis.us within 14 days of receiving your package.
  2. Include your Order Number and a clear photo showing the issue (such as the printing error or a damaged item).
  3. Once verified, we will instantly submit a replacement order to our print partners at absolutely no cost to you. You do not need to mail the damaged item back to us.
Order Cancellations & Modifications
Because our production system is fully automated to ensure fast delivery times, orders are sent directly to our printing partners within a few hours of placement. If you need to cancel an order or change a shipping address, please contact us at Marlis@Marlis.us within 2 hours of purchase. Once an item enters production, no changes or cancellations can be made.
Packages Lost in Transit
For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. We will investigate the tracking status with our carrier and, if deemed lost, ship out a replacement free of charge.